Organizational Knowledge: The Role Documented Information
Documented information encompasses a spectrum of resources that capture and communicate knowledge within an organization . ISO 9001 stands as a hallmark of quality management, recognized and respected across industries worldwide. It includes documented procedures, such as manuals, policies, and standard operating procedures (SOPs), which outline step-by-step instructions for performing tasks and processes. Additionally, documented information comprises recorded data, such as reports, records, databases, and specifications, which provide factual evidence of activities, events, and outcomes.
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