A focused and user-focused Crypto Customer Service Specialist with a base knowledge in basic and advance blockchain technologies, cryptocurrency platforms, and customer service. I assist users quickly with wallet setups, transaction issues, verification of accounts, and the navigation of the site that give the user a smooth and secure experience as they access their cryptocurrency worldwide. I have utilized along with ticketing systems, for example, Zendesk, Intercom, Etherscan (and block explorer tools) to provide user support via live chat, email or ticketing and ensure that support is provided to the user. I always look for short, clear communication, a fast resolution, and a trusting environment with every customer, while easing users into the grey world of crypto.