Audit Logs: The CRMs will have detailed audit logs, and therefore, the administrator can track who accesses or modifies WhatsApp numbers, thereby adding an extra layer of accountability.
Permission-Based Access: You can ensure through role-based access control that only authorized personnel access WhatsApp contact information.
CRM solutions with WhatsApp integration are the best for companies that want to simplify customer communications without compromising on security. This way, the customer support team will also be able to access customer information faster and in a secure manner.
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